Brought to you by the Center for Professional Development with a special thank you to the content writer and presenter, Pamela Jett, CSP.
This module will provide participants with the tools they need to succeed during crucial conversations. With a focus on what to say and what not say, this module will advance participant skills in knowing how to respond appropriately, even when others are being inappropriate. Participants will be able to better negotiate and manage challenging conversations with opportunities for self-evaluation and templates for success.
CPE Level: 2
Suggested Learning Need Codes: 1130, 7020, 7090, 7150
- Discuss how to prepare for a difficult conversation in which conflict can escalate and how to avoid "traps" that can sabotage healthy conversations.
- Demonstrate how to open the conversation to make it safe for both parties and focus on achieving win/win outcomes by staying in dialogue instead of regressing to debate or defensiveness.
- Identify common reactions and responses and how to manage the ineffective behaviors of others as well as your own personal reactions to difficult conversations.
This e-learning self-study includes web links and resources for additional Online Learning opportunities.
The course includes PDF files of the speaker presentations and handouts as well as a downloadable CPE certificate.
The Certificate of Training program consists of four separate modules that build on each other. To receive the certificate associated with this training, all four modules and related tests must first be completed and a subsequent final post test exam in Module 4 must be passed with a minimum of an 80% in order to receive the Certificate of Training. The Certificate of Training can then be downloaded and printed from the site.
Immediately following purchase, you will receive an access email for the module. This email contains a link which will remain active for 30 days once the link has been activated by the user.
This product is approved for individual use only. Only the registered participant is eligible for continuing professional education units.
Please note: Upon completion of your order, a link to access your purchase will be sent to the email address you have on file with the Academy. Please be sure your email address is accurate before submitting your order. If you have difficulty with your purchase, please contact firstname.lastname@example.org. Thank you.