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What Just Happened? How to Ethically Navigate Conflict and Confusion in Communication

Watch this engaging webinar to hear speakers walk through scenarios based on real life situations gathered from dietitians and technicians.

Member Price $24.00

Nonmember Price $54.00


This webinar was presented live on May 18, 2022. The CPE associated with this activity expires on May 31, 2024.

We have all felt this way when face-to-face with an uncomfortable situation, puzzling over what to do and how to react. What to say — or not say — in the moment? What to do next? These interactions occur among colleagues, with clients, and between employees and managers.

Mary Angela Miller, RDN, will re-enact scenarios based on real life situations gathered from dietitians and technicians. Heather Dugan, BA, a communications and connection expert, will break them down and provide additional perspective along with helpful tips and techniques to respond more constructively. Why? Because these day-to-day communications are the ones that can make or break us as practitioners, team members, and interdisciplinary collaborators. By deconstructing the disconnects, we can facilitate better future ethical and effective interactions.

This activity qualifies for the 1.0 ethics credit required by CDR.

CPE Level: 2
CPEU: 1.0

Performance Indicators:

  • 1.1.7.Builds collaborative relationships to encourage professional growth and development.
  • 1.3.1 Recognizes actual or potential ethical issues and dilemmas encountered in practice.
  • 1.5.4 Effectively manages changes professional interactions in order to maintain professional boundaries.

Learning Objectives

  • Describe the common challenges faced establishing connections collaborating with colleagues and expert advice, tips, and techniques on how to overcome them.
  • Identify "hidden" barriers to communication, whether they be technological, social, cultural or personal.
  • Build a language library and a repository of responses to lead interactions in a productive direction in order to achieve mutual goals.


Mary Angela Miller, MS, RDN, LD

Mary Angela spent 15 years as Nutrition Services Director at Ohio State University Wexner Medical Center, 13 years as a healthcare administrator and now as an adjunct instructor in the College of Medicine, Health & Rehabilitation Sciences. She is an industry advocate, was elected as president the National Association of Healthcare Foodservice Management, the State of Ohio's Dietetic Association and is a past Chair and current delegate to the Academy of Nutrition and Dietetics on behalf of dietitians and technicians in Food Management leadership roles, MFNS. She is also passionate about food safety.

Prior to OSU, Miller served as a Nutrition Service Coordinator for the Cleveland Clinic and as Wellness Program Director for a large medical practice. She earned her BS degree from Youngstown State University, her MS at Case Western Reserve and an executive certificate in Healthcare Management from OSU. Miller, also known as "MAM, the Food Safety Dietitian," is a small business entrepreneur, founder of KeepSafe Food, offering consumers products to "Protect their Plates" for personal food safety.

Heather Dugan, BA

Award-winning author and speaker, Heather Dugan, is the founder of Cabernet Coaches®, an "all ages, all stages" group for women that fosters self-betterment through face-to-face friendships and social connection. Her books include The Friendship Upgrade: Trade Clickable Connections for Friendships that Matter and Date Like a Grownup: Anecdotes, Admissions of Guilt & Advice Between Friends. A graduate of Indiana University, Dugan has independently produced and appeared in hundreds of video and voiceover projects for a wide range of national and international clients.

Her articles and advice columns on business and professional relationships, travel and health eventually led her into book publication. Dugan's spotlight on the disconnecting factors impacting personal and professional relationships creates larger conversations on creating space for connection and building stronger communities within organizations. Her focus on fostering more meaningful relationships, facilitating effective communication, and equipping men and women for life-changing transitions makes her a popular speaker and relationship expert for companies, communities and the national media.

Release Date:: May 18, 2022


Educator Publication Review Program

We are honored to offer a complimentary electronic examination copy (temporary access) for books being considered for adoption, and a complimentary print or electronic desk copy for books adopted for use in an undergraduate or graduate course or in a dietetic internship