This product is free for PHCN members.
This webinar was presented live on December 2, 2019.
Why are we getting stuck in our conversations? Is there a way out?
Frustrations and anger are often the result of a conversation that went wrong! The workplace is full of small talk, and formal conversations. Individuals and groups interact on so many levels that sometimes it is not just the work that they are engaged with, but rather the relationships and context that they are negotiating every minute of the day.
Join us for this 90-minute webinar and learn best practice research and develop skills in conflict management. Participants will acquire new techniques to analyze a situation, reflect on their own role and identify ways to move the conversation forward.
CPE Level: 2
Learning Need Codes: 4010, 7020, 1070
Performance Indicators: 2.2.2, 4.2.1, 8.2.1
- Asses sources and dynamics of conflict
- Examine conflict management tools and framework
- Demonstrate tools to improve communication
Speaker: Dr. Alma Abdul-Hadi Jadallah