This product is free for DBC members.
This webinar was presented live on January 23, 2023.
Part 2 in a 2-Part Masterclass
In today's fast-paced world, it's easy to get caught up in the need to always be talking and doing. However, sometimes the most powerful thing you can do is simply listen. This masterclass will teach you the importance of listening and how to use it as a tool in your personal and professional life. You will learn how to hear what someone is saying, how listening more effectively can build strong relationships, and how to use listening to resolve conflict. Whether you are looking to improve your communication skills or better understand the people around you, this masterclass is for you. Ready to become a more effective listener?
CPE Level: 1
Performance Indicators: 2.2, 2.4.5, 3.1.2
- Identify the skills used by highly effective listeners across all conversational situations.
- Implement how to employ effective listening skills in conversations in which you disagree with someone.
- Explore and develop a plan how to listen well in business situations such as manager-employee interactions and coaching sessions.
Lisa Jones, MA, RDN, LDN, FAND
Lisa Jones is the 2014 recipient of the Outstanding Dietitian Award from the Pennsylvania Academy of Nutrition and Dietetics, the highest honor bestowed upon a Pennsylvania Dietitian. Lisa Jones serves on the Medical Review Board for U.S. News and is an Advisory Board member for Consultant360.com. Sha has also written articles for various news outlets and is a contributing author to the book, Communicating Nutrition: The Authoritative Guide. Lisa Jones is the podcast host of Consultant360.com’s, “Nutrition411: The Podcast.” Lisa is also a TEDx speaker.
Lisa Jones worked as a training manger for a food service division at a School District in Pennsylvania, as one of her first jobs where she quickly realized that the men and women, she was training were lacking engagement and understanding. Her immediate reaction was to change her way and use some of her earlier childhood understanding for gamification and humor when she learned about the powerful connection created by playing and laughing together. Lisa Jones’ mission is to help create meaningful connections together and leverage creative solutions to interpersonal communication in the workplace.