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Communication: Managing the Spectrum of Generations

This webinar provides skills and tips for multi-generational communication. You will improve your ability to communicate with both younger and older clients, employees and guests.

Member Price $24.00

Nonmember Price $54.00

DPG/MIG Price $0.00


This product is free for MFNS members.

This webinar was presented live on March 8, 2023.

Have you ever thought about why the younger generations write using letters, numbers, and use emoticons instead of words or why older adults write texts as if writing a formal letter?

Engagement styles and preferences vary from person to person and from one generation to the next.  A one size fits all thought process can hinder effective connections.  Our experiences and values shape our communications with others and in turn their response to us.

Learn how to recognize and use the most effective engagement styles to facilitate connections with all ages. Learn some tips for success in the management and engagement of the younger generations.

CPE Level: 2
Performance Indicators: 11.3.6, 12.4.1, 14.1.1, 14.1.9

Learning Objectives

  • Distinguish similarities and differences between generations to approach them successfully.
  • Recognize opportunities to effectively interact with your team.
  • Utilize concepts and skills to effectively communicate with people of various generations.


Samantha Davis, MS, RDN, LD

Samantha Davis, MS, RDN, LD is an Associate Professor of Professional Practice at Texas Christian University. She received the Outstanding Educator award from the Texas Academy of Nutrition and Dietetics and the Aging Innovations and Achievement Award from the National Association of Area Agencies on Aging.

Release Date: March 8, 2023


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