When Difficult Isn't Bad: Leading Through Courageous Conversations
When Difficult Isn't Bad: Leading Through Courageous Conversations
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Effective leadership in nutrition and dietetics requires clear communication, especially when conversations become uncomfortable. Whether addressing client concerns, navigating interdisciplinary disagreements, or guiding teams through change, how RDNs and NDTRs engage in tough dialogue directly shapes trust, collaboration, and outcomes.
In this session, attendees will learn practical tips and tools to approach difficult conversations with confidence and empathy. Participants will explore simple frameworks for preparing, listening, and responding with clarity, along with strategies rooted in values-based dialogue and trust-building.
Real-world scenarios from clinical, education, and industry settings will highlight how to address conflict, deliver constructive feedback, and maintain professionalism under pressure. Attendees will leave with actionable skills to strengthen relationships, enhance leadership presence, and foster productive communication across diverse environments.
Planned with the Committee for Lifelong Learning
CPEU: 1.50 (Valid Until September 15, 2029)
Learning Objectives
- Describe a preparation framework for difficult conversations that clarifies purpose, key message, and desired outcome.
- Demonstrate listening and values-based responses (open questions, reflection, empathy statements) to build trust and de-escalate conflict.
- Apply a feedback strategy in a scenario to maintain professionalism, resolve conflict, and strengthen collaboration.
Performance Indicators
- 3.1.3 Tailors messages and communication methods to meet the needs of target audiences.
- 3.2.2 Delivers information in a respectful and professional manner.
- 3.3.5 Demonstrates conflict resolution and mediation skills.
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